Every screen of OASys, before you get there.

In order to apply to Civil Service exams online and use other important features of the system, such as: self-schedule exams (if available), view your exam status history, view your Civil Service list information, view your notifications, self-manage your account profile, and complete the exam online for specific exams.

Click the Register button on the OASys home page, enter your personal details, select the reCAPTCHA, and then click the Register button at the end of the page. An email will automatically be sent to the primary email address you specified on your profile page. Upon receipt of the email, open to confirm your account, and proceed to log-in to OASys. If you do not confirm your account, you will be unable to log-in.

The account Profile # replaces use of your SSN moving forward. Upon creation of your OASys account, the system will automatically assign a Profile # to you. To view your Profile #, log into OASys, go to your Dashboard, and click on the Profile icon. Next to the Personal Info header on the screen, you will observe a Profile # (e.g., Profile # 2016036004). All notifications from DCAS to you will include your Profile #. When contacting DCAS Exams, please provide your Profile # for reference.

No. To ensure privacy and security, each OASys account must have its own unique email address. If the system detects an email address already exists, you will be prevented from creating an account.

To log-in to OASys 2.0, you must use your current OASys 1.0 username, password, and email address linked to your OASys 1.0 account. You will then be directed to provide updates to your profile and security questions. Please follow the instructions below:

1. Click the Login button on top right side of the page 2. Click the Reset Your Password link 3. Enter the email address associated with your existing OASys 1.0 account Note: A reset password notification will be sent to the email address provided4. Click the Reset Password link provided in the email, which will direct you to reset your password 5. Enter and confirm your new password 6. Click Login and enter your username and new password 7. Complete your profile by following the on-screen prompts

If you do not recall or have access to your OASys 1.0 email to reset your password in OASys 2.0, use the Contact feature on the OASys 2.0 home page: Contact Us

No. You must apply online via OASys. Please note that OASys can be accessed 24 hours a day, 7 days a week online and from any public location with an internet connection (e.g., home, library, etc.). You may also visit one of our Computer-based Application & Testing Centers (CTACs) to apply.

You must submit one application per exam unless specified in the Notice of Examination for series exams.

No. Once an application is submitted, you cannot cancel.

You will be provided with an opportunity to review your application entries and edit as needed before submitting your final exam application. You may also view your exam application status in OASys via your Dashboard > My Civil Service Exams > View Details > View Summary > select Show Details at the bottom of your application page.

To print your application receipt, go to your Dashboard > My Civil Service Exams > click the View Details drop-down > click View Receipt > click Print.

Yes. However, entry of SSN is required only once when creating a new OASys account. You will not need to re-enter after you have created an account.

Depending on the exam, you may need to re-enter certain information; however, for most exams you will not as you have the ability to reuse previously stored education and experience information by selecting the "Recall Existing" button found in the Education and Experience section of the exam.

For individuals/participants who are:

• New York City residents and receiving full benefits (Cash, Medicaid, and Food Stamps) and not partial benefits for Public/Cash Assistance from the New York City Department of Social Services - Submit a clear copy of your Benefit Identification Card that bears your name. Since DCAS will verify your eligibility for full benefits through your Client Identification Number (CIN), make sure that all information pre-printed on your Benefit Identification Card can be read when copied. Handwritten information will not be accepted.

• Unemployed - Submit an Unemployment Insurance Benefit Payment History inquiry printout that includes Week Ending dates that correspond with the month that you are applying for an exam. You may obtain this printout from the New York State Department of Labor by calling 1-888-209-8124 or online at https://www.labor.ny.gov/home/. For the U.S. Department of Labor, you may access their website at https://www.dol.gov/ for assistance in locating this type of documentation online for the state in which you reside. If you are unemployed, but not currently receiving Unemployment Insurance Benefits, you may submit an affidavit signed by you stating that you are unemployed, and notarized by a Notary Public. Your affidavit must be dated within the application period for the exam you are applying. For unemployment benefits received outside of New York State, you may include a copy of your unemployment check that bears your Name and Social Security Number dated and issued for the month in which you are applying for an exam.

• Receiving Supplementary Security Income (SSI) payments - Submit documentation on letterhead from a Social Security Administration Office in your state that is dated during the month for which you are applying for an exam and specifically indicates that you received SSI benefits that month. Award Letter Notifications re-issued during the month you are applying for an exam that does not include the added information in the Other Important Information field that specifically states you are receiving SSI benefits that month will not be accepted. Parents who receive SSI benefits for their minor children are not eligible for a fee waiver.

• Receiving Medicaid benefits or partial benefits that include Medicaid - Submit the MA Case/Suffix/Individual/Summary printout. This printout must verify that either your eligibility for Medicaid is coded “AC” for Active, or your authorization period is currently active, or if your case has been closed, the date your case was closed. These dates must include the month for which you are applying for an exam. You may obtain this printout from your assigned worker, or from a New York City Human Resources Administration Medicaid Office or call 1(877) HRA-8411. If you applied for Medicaid benefits through a hospital or managed care program/organization, you will need to submit documentation on letterhead from that program/organization that is dated during the month you are applying for an exam that specifically verifies your eligibility of receiving Medicaid benefits that month. For Medicaid benefits received outside New York City, you will need to submit documentation on letterhead from a social service agency in your state that is dated during the month you are applying for an exam that specifically verifies your eligibility of receiving Medicaid benefits, or indicates your case is active that month.

• Receiving Public Assistance in the form of Temporary Assistance for Needy Families (TANF)/Family Assistance or Safety Net Assistance benefits - Submit the PA Case Composition-Suffix/Individual Summary printout. This printout must verify that either your eligibility for Public/Cash Assistance is coded “AC” for Active, or if your case has been closed, the date your case was closed. These dates must include the month for which you are applying for an exam. If your case has been coded “SN” for Sanctioned, or if you recently applied for benefits and your case is coded “AP” for Application, you are not eligible to receive a fee waiver. You may obtain this printout from your assigned worker, or from a New York City Human Resources Administration Office or call 1(877) HRA-8411. For TANF / Family Assistance or Safety Net Assistance benefits received outside New York City, you will need to submit documentation on letterhead from a social service agency in your state that is dated during the month you are applying for an exam that specifically verifies your eligibility of receiving TANF / Family Assistance or Safety Net Assistance benefits, or indicates your case is Active that month.

• Certified eligible for a Workforce Investment Act program through the City's Workforce1 Career Centers - Submit documentation on letterhead from the Department of Small Business Services that is dated during the month for which you are applying for an exam and specifically indicates that you are a participant registered with the City's Workforce1 Career Centers for that month. You may obtain this letter only by calling the New York City Department of Small Business Services at (212) 618-8779.

At the time of exam filing you must:

• be a United States citizen or an alien lawfully admitted for permanent residence;

• have received an honorable discharge or have been released under honorable conditions from the Armed Forces of the United States (i.e., the Army, Navy, Marine Corps, Air Force and Coast Guard, including all components thereof, and the National Guard when in the service of the United States pursuant to call as provided by Law); and

• have served on full-time active duty, other than active duty for training.

The fee waiver:

• can be used to waive the application fee for an examination for appointment to or a promotion to a position with the City of New York.

• cannot be used retroactively for any exam for which you have already applied.

• a clear copy of your separation papers (Form DD214, long form); or• a Statement of Service letter on official Department of Veterans Affairs letterhead; or• deployment orders on U.S. Armed Forces letterhead along with your OASys generated application receipt.

You can submit the required documentation for the veteran exam fee waiver by email or mail. Scanned documents can be sent to DCAS online at OASys Contact Us, or mailed to DCAS at One Centre Street, 14th Floor, New York, NY 10007, Attn: Application Processing Unit.

No. These are two separate programs available to Veterans, which have different purposes and criteria. Therefore, they must be requested separately.

Yes. Veteran's Preference Credits and the Veterans Exam Fee Waiver are two separate programs available to Veterans, which have different purposes and criteria. Therefore, they must be requested separately.

No. You must have received an honorable discharge OR release under honorable conditions from the U.S. Armed Forces in order to qualify for the Veterans Exam Fee Waiver.

No. Your benefit card is used to verify New York City residents who are eligible and are receiving full social benefits (cash, Medicaid, food stamps) and not partial benefits for Public/Cash Assistance from the NYC Department of Social Services.

No. Proof of your WorkForce1 participation must be submitted on letterhead from the Department of Small Business Services and dated during the month of the exam filing.

No. However, if you are not receiving full benefits from the New York City Department of Social Services, you may qualify for other fee waiver options.

Award letters do not show a history of payments made during the month of the exam filing as they are generated at the start of the year and only show a prorated amount you are eligible to receive for the duration of the year.

No. The Unemployment Insurance Benefit Payment History is the only accepted form of proof.

No. You must be receiving full benefits (public/cash assistance) to qualify for use of this fee waiver.

Yes. You must mail a letter to One Centre Street, 14th Floor, New York, NY 10007, Attn: Application Processing Unit, or deliver in person to the Computer-based Testing & Application Centers (CTACs) in which you state that you are unemployed, but not receiving unemployment benefits. This letter must be signed by you, dated during the month of filing, and notarized by a Notary Public.

NOTE: You may schedule an appointment for in-person assistance by applying for Exam #1889. Exam #1889 is not a Civil Service Exam and no fee will be charged to schedule an appointment.

Yes. Full benefits consist of an active cash and food stamp case. When paying for your exam and you select the CIN fee waiver, simply enter your benefit card CIN#.

We do not verify your Medicaid benefit card unless you have an active PA/FS case active during the month of exam filing. In this instance, your Medicaid benefit card is acceptable.

No. You must be receiving full benefits for public/cash assistance at the time of the exam filing.

• By Mail - submit your documentation along with a copy of your receipt to One Centre Street, 14th floor, Attention: Application Processing Unit, New York, NY 10007.

• In-Person - after you have completed your application, drop off your documentation at one of our Computer-based Testing & Applications Centers (CTACs) by the end of the application period, unless otherwise noted.

If mailing, must be postmarked by the last day of the exam application period.

If approved you will receive an email stating that it has been accepted. Additionally, the Payment Status on your Dashboard for the exam application will be updated to reflect 'Completed'.

If denied you will receive an email stating that it has been denied. You will have seven (7) days from the date of the email to provide us with updated documentation. Please read the other Fee Waiver FAQs to determine the documentation you will need to provide to DCAS. Additionally, the Payment Status on your Dashboard for the exam application will remain 'Pending'.

No. A written request and supporting documentation must be submitted for each individual exam fee. Individuals that meet certain conditions may be eligible to have their application filing fees and physical/practical test fees waived. Please bring this documentation with you to the test site the day of the physical/practical test.

At the time of exam filing you must be a Spouse or Domestic Partner of a Veteran and the Veteran must:

• be a United States citizen or an alien lawfully admitted for permanent residence;

• have received an honorable discharge or have been released under honorable conditions from the Armed Forces of the United States (i.e., the Army, Navy, Marine Corps, Air Force and Coast Guard, including all components thereof, and the National Guard when in the service of the United States pursuant to call as provided by Law); or

• have received deployment orders on U.S. Armed Forces letterhead; and

• have served or is serving on full-time active duty, other than active duty for training.

The fee waiver:

• can be used to waive the application fee for one examination for appointment to or a promotion to a position with the City of New York.

• cannot be used retroactively for any exam for which you have already applied

• a clear copy of your Spouse or Domestic Partner's separation papers (Form DD214, long form); or• a Statement of Service letter on official Department of Veterans Affairs letterhead for the Veteran along with your OASys generated application receipt; or• deployment orders on U.S. Armed Forces letterhead; and• Proof of marriage or domestic partnership to the Veteran.You can submit the required documentation for the one-time exam fee waiver for Spouses or Domestic Partners of Veterans by email or mail. Scanned documents can be sent to DCAS online to OASys Contact Us, or mailed to DCAS at One Centre Street, 14th Floor, New York, NY 10007, Attn: Application Processing Unit.

Depends on the exam. To determine if you can reschedule your exam please check your admission notice on your dashboard notifications and follow the instructions provided.

Only times for which seats are currently available will display. You may choose another date, site or time to take the test, or you can check back again to see if any seats become available for that test session due to rescheduling by other applicants.

The system will provide you with an onscreen message displaying your rescheduled exam. You will also see the rescheduled exam notification under Notification on your dashboard, or My Civil Service Exams.

Yes. You may reschedule in OASys if available for the exam by navigating to My Civil Service Exams

No, you cannot cancel a confirmed reservation. You may reschedule your reservation for a different test site, date and/or time provided they are available for rescheduling. To reschedule a reservation, go to My Civil Service Exams in OASys.

No. If you cannot attend your scheduled test session you must reschedule for another available test session (if available). If there are no other sessions available for rescheduling, you must attend the initially scheduled test session noted on your admission notice. If you do not appear to take the exam, you will not receive a refund of your application fee.

You may reschedule after the date of a missed test session; however, keep in mind that rescheduling is based upon availability. If you are unable to reschedule for a different test session, you will not receive a refund. You may check back often to see if additional seats become available during the testing period for the exam.

You can print a copy from the Notifications listing on your Dashboard at any time. However, you may also obtain a copy in person prior to your scheduled test session a week prior to the exam at one of the Computer-based Testing & Applications Centers (CTACs).

Some exams have multiple parts that make up the entire exam (e.g., multiple choice, education and experience, etc.). When viewing exams in OASys, the summary of the exam will display the test parts associated with that exam.

A test session is a specific combination of a test site, date and time during which a test is to be administered.

You must report promptly at the call time on your admission notice to allow time for admission to the test site and processing.

You will not be admitted to the test. However, you may try to reschedule yourself for a future session (if available). If you are unable to reschedule due to lack of seats, you will not receive an application refund.

Yes. When reporting for your test, you must bring your admission notice with you to the test site. You may print the admission notice in OASys by going to the Notifications section of your dashboard.

If the exam was applied to prior to 2009, the exam will not appear in OASys. If you applied after 2009, please email us using the Contact feature on the OASys website with a succinct description of the problem, your full name, profile #, and last 4-digits of your SSN.

This scenario is specific to series exams, which you have the ability to reschedule at the exam series level (if available) in OASys on the My Civil Service Exams section of your dashboard

- A Payment Status of “Complete” means that the exam application fee was paid, or your fee waiver request was approved.

- A Payment Status of “Payment Pending” means that you have not yet paid the exam application fee, or your fee waiver request has not yet been approved.

- An empty or blank Payment Status means the payment is complete for an exam that was offered prior to OASys 2.0, and no further action is needed.

- An Exam Status of “In Progress” means that all parts of the exam have not yet been conducted or rated.

- An Exam Status of “Awaiting List” means that all necessary steps for this exam have been completed and your results are being processed.

- An Exam Status of “On List” means that you are on the eligible list for your exam. Please refer to the Notice of Result sent to you for more information and check the Civil Service Lists tab within your Dashboard.

- An Exam Status of “Not on List” means that you are not on the eligible list for your exam. Please refer to the most recent result notification sent to you for more information.

- An Exam Status of “Incomplete” means that you have begun to take an Education and Experience Exam but have not yet Final Submitted this exam to DCAS.

- If the application period for your exam is still open, click the Complete This Part button to the right of your Dashboard.

- If the application period is closed, this exam is closed, and no further action can be taken.

- An Exam Status of “Pending Evaluation” means that the results for your Education and Experience Exam are being processed by DCAS.

- An Exam Status of “Qualified “means that all necessary steps for this exam part have been taken and you were found Qualified based on the information you submitted for your exam.

- An Exam Status of “Not Qualified” means that you were found Not Qualified based on the information you submitted for your exam.

- An Exam Status with a numerical score means that you have achieved a tentative passing score for this exam part.

This represents the number of questions you answered correctly out of the total number of questions on your multiple-choice exam that you took at a Computer-based Testing and Application Center (CTAC).

You were scheduled to attend a test session at one of DCAS’s testing sites, and you did not attend your test session as scheduled. The testing period has ended, and we are no longer testing for this exam.

Acceptance of e-check

payments requires 10 business days to ensure the funds are received from your

financial institution.When your funds have been received by DCAS you

will receive a confirmation of your payment via email from DCAS.

The system will only display exam applications you submitted going back to 2009. If the application you submitted was submitted after 2009 and does not appear under the "My Civil Service Exams" page, use the Contact feature in OASys to email DCAS with a description of the issue and include the Exam # and your Profile #. The Profile # appears on your Profile section of your Dashboard.

Log in to OASys and go to your Dashboard, then My Civil Service Exams, then Exam Status.

If established, the Exam Status will display as 'On List' or 'Not On List'.

You are off the list and not certifiable for one of the following reasons:

- Declination (DEA) – if you decline an offer to fill a position

- Failure to Report (FTR) – if you fail to report for your interview

- Reported Late for Interview (RLI) – if you arrive late for your scheduled date and time

- Not Found Post Office (NFP) – you were unable to be contacted due to an undeliverable address or email account

You are allowed a maximum of 3 restorations per Civil Service list.

To request restoration to a list, please submit your request online via the following link: nyc.gov/CivilServiceNowNYC and select the applicable subject.

Only the exams open for applications appear in OASys. To be notified about upcoming exams please subscribe to the DCAS Newsletter Sign Up and select City Jobs and Civil Service Announcements to receive monthly updates.

For self-scheduled exams you will have the ability to avoid scheduled conflicts and self-schedule accordingly. For scheduled exams, you will be scheduled accordingly to ensure you’re able to take all exams.

Some exams provide you with the ability to self-schedule your exam while others are scheduled for you by DCAS.

When a list is made public, agencies are unable to appoint eligibles. Only once the list has been established can agencies appoint eligibles. Lists are made public to enable agencies to canvass lists and start planning the appointment process.

Some City positions require New York City residency while other positions do not. Before applying to a Civil Service exam, check the Notice of Examination for residency requirements.

As of March 1, 2021 DCAS transmits all notifications by email. You will no longer receive any notification/mailer by US postal mail. You are responsible to ensure your email address is updated and active.

Examples of these notifications include:

• OASys Dashboard: Application, Admission, Appeal, Payment and Fee Waivers

• List Maintenance Notifications: Restorations, List Number Changes, Selective Certification requests

• Mailers: Notice of Results, Disqualification or Ineligibility Notices, Physical or Practical Invitations

No. All notifications will be delivered to the primary email account you saved on your profile. The secondary email address is only used for password retrieval notifications.

Check "Junk", "Trash", or "Spam" folder for the primary email linked to your OASys account. If you're unable to locate the email, you can view a summary of the notification email to you on your OASys Dashboard > Notifications. If you are still unable to find the email, please email us via the Contact feature available in OASys with a description of the issue and include the Exam # and your Profile # located on your Profile page. While on your Profile page, check that the email addresses you provided are correct and/or update.

No. Once you have selected your user name, it cannot be changed.

Click on the Forgot Username link on the OASys log-in page to retrieve. If you are still unable to recall and/or no longer have access to the email address associated with your account, email us using the Contact feature on the OASys website. Please be sure to include a succinct description of the issue, your full name, profile #, and last 4-digits of your SSN.

Click on the Reset your password link on the OASys log-in page to retrieve. If you are still unable to recall and/or no longer have access to the email address associated with your account, email us using the Contact feature on the OASys website. Please be sure to include a succinct description of the issue, your full name, profile #, and last 4-digits of your SSN.

Email us using the Contact feature on the OASys website. Please be sure to include a succinct description of the issue, your full name, profile #, and last 4-digits of your SSN.

If you're not a current City employees, you have the ability to only update your address, primary and alternate email addresses, and telephone, in OASys by logging into your OASys account and navigating to your Dashboard > and Profile. If you're a current City employee, please update this information in NYCAPS Employee Self-Service at www.nyc.gov/ess.If you need to update your name and/or SSN, you will need to complete the Data Correction Form (DP-148) and submit according to the instructions on the form.

If you're not a current City employee, you have the ability to update your address in OASys by logging into your OASys account and navigating to your Dashboard > and Profile. If you're a current City employee, please update this information in NYCAPS Employee Self-Service at www.nyc.gov/ess.

To enable us to determine if you meet the minimum qualification requirements for the title and/or derive your score and list number.

Education and Experience Exams are used to fill positions in which specific education, experience and/or licenses and/or professional certifications are better indicators than just using a multiple-choice test to determine a candidate's qualification for a particular position.

This information is required in order to ensure you meet the qualifications for a particular title and will be used for verification of the responses you submitted to DCAS.

You are missing data in one or more of the required fields. The required fields are denoted by red asterisks.

You can change your answers at any time within your Education and Experience Exam (EEE) prior to Final Submitting your EEE in OASys. Once you Final Submit your EEE in OASys, no further changes will be permitted.

NOTE: Changing any answers will require that you answer all the following questions again, and may replace questions you have previously answered with new ones.

You must answer additional questions following the change of an answer in order to re capture your responses. In addition, the change to your answer may replace the questions you have previously answered with new ones.

No, after you receive an evaluated result, you must “Final Submit” your Exam. If you do not Final Submit, your examination will be considered incomplete, you will not be entitled to the appeals process, you will not receive a score, you will not be invited to subsequent portions of this examination (if applicable), and your application fee will not be refunded.

Once you have final submitted your Education and Experience Exam (EEE), that exam part is complete.

- If you were found to be Not Qualified and disagree with that result, you are entitled to appeal your disqualification to the Committee on Manifest Errors. You must appeal within 30 days or else the disqualification will be deemed final.

- If you received a score of 70 or above, you have passed the Education and Experience Exam. If there is another test part, such as a multiple-choice test that is associated with the exam, you will be invited to the next test part.

- If you passed the Education and Experience Exam with a tentative score of 70 or above but believe your score should be higher, you are entitled to appeal your tentative score to the Committee on Manifest Errors. You must appeal the tentative score within 30 days, or else the score will be deemed final.

Your evaluated score is the score you will receive for your Education and Experience Exam (EEE) before you have final submitted it to DCAS.

After you final submit your EEE, you can access the appeal portal of OASys by logging into your OASys account at www.nyc.gov/examsforjobs and use the following steps:

1. Navigate to the Dashboard for the Appeals tab

2. Click the NEW APPEAL button to create and submit your appeal

3. Select the exam from the Exam drop-down list

4. Select the EEE Test part from the Test Part drop-down list

5. Select the Rescoring reason for your appeal from the Appeal Reason drop-down list (if applicable)

6. Update and/or add new information to your profile (if applicable)

7. Click Continue Appeal and you will be prompted to re-answer the questions associated with your EEE test part

View our YouTube video on how to apply for and submit your EEE, and how to add details of your education and experience to the enhanced OASys profile section.

Please follow the steps in the Education and Experience Exam (EEE) Completion Checklist.

You can also view our YouTube video containing a checklist for taking a EEE and submitting an appeal to DCAS through OASys.

If you meet the Minimum Qualification Requirements (MQRs) for a:

• Competitive Education and Experience Test (a competitive exam where the applicant's score is determined by what the applicant entered on an Education and Experience Test) - you will receive a tentative score of 70 points.

• Qualifying Education and Experience Test (a test where an applicant receives a non-numeric rating of Qualified or Not Qualified) - you will receive a Qualified result and will proceed to take the rated test (usually a multiple-choice test).

Depending upon the extent of your qualifications, you may be credited with up to a maximum of 30 additional tentative points if you possess additional work experience, education, licenses, registrations and/or any other specialized credentials beyond those used to meet the Minimum Qualification Requirements for the title, as specified in 'The Test - Additional Credit' section of the Notice of Examination (NOE). You may also receive additional credit if you apply for, and are eligible to receive, veteran's credit, disabled veteran's credit and/or legacy credit. For more information, please refer to the Special Circumstances Guide.

Exam scores are tentative until veteran’s

credits, disabled veteran’s credits, legacy credits, foreign education

evaluation, etc. are determined for all applicants who receive a tentative

score of 70 or higher. When the eligible list is made public or established,

you will receive a Notice of Result with your final score, including any

credits to which you may be entitled, and list number.

For Education and Experience Exams (EEE), if you disagree with

your tentative score and wish to appeal it to the Committee on Manifest Errors,

you must do so within 30 days of receiving the tentative score. Do not wait until you receive a Notice of

Result with your final score to appeal if you disagree with the tentative score.

Yes. You have the ability to appeal based on a claim of manifest error in the rating of your examination. After you have received your exam results, you will be provided with instructions on how to file a claim of manifest error. Please note that the claim will need to specifically state that your exam was rated incorrectly according to the rating guide as described in the Notice of Examination, to include where and how it was incorrectly rated when making this claim. You will not be able to make changes to your claim after submission.

To access the appeal portal of OASys, please log into your OASys account at www.nyc.gov/examsforjobs and use the following steps:

1. Navigate to the Dashboard for the Appeals tab

2. Click the NEW APPEAL button to create and submit your appeal

3. Select the exam from the Exam drop-down list

4. Select the test part from the Test Part drop-down list

5. Select the reason for your appeal from the Appeal Reason drop-down list

6. You will then be prompted with instructions to complete and submit your appeal

All appeals will be referred to the DCAS Committee on Manifest Errors (CME), a three-person panel authorized to evaluate all claims of errors.

You can submit an appeal after the deadline, but your appeal will be deemed late. You will receive a late appeal communication by email, which will grant you an additional 30 days to appeal the reason for your untimeliness to the City Civil Service Commission for Citywide exams, the Health + Hospitals Personnel Review Board for exams on behalf of NYC Health + Hospitals, and/or the City University of New York Civil Service Commission for exams on behalf of CUNY. When a determination is made about the timeliness of your appeal, you will receive instructions on next steps for your appeal process.

The deadline to appeal is generally 30 days from the date listed on the result notification sent to you, for one or more test parts. Result notifications will contain additional information about your appeal periods.

For examinations whose application periods begin on or after February 1, 2020, paper-based appeals to the Committee on Manifest Errors are no longer accepted. All appeals must be submitted through OASys.

If you do not own or have access to a computer with an internet connection or are experiencing any technical issues, you may come to a Computer-based Testing and Applications Center (CTAC) (Monday through Friday from 9AM to 5PM, except for City holidays). Please click the following link to learn more about the CTACs:

https://www1.nyc.gov/site/dcas/employment/applying-for-an-exam.page

They are reviewed by the DCAS Committee on Manifest Errors (CME), a three-person panel authorized to evaluate claims of errors.

For more information about the Committee on Manifest Errors, please click the following link:

https://www1.nyc.gov/site/dcas/reports/personnel-rules-regulations-rule-8.page

The timeframe for the Committee on Manifest Errors to issue you a determination of your appeal will depend on what type of test part you have appealed. Generally, determinations will be issued by the Committee on Manifest Errors four months after the end of the appeal period for the test part you appealed.

When the Committee on Manifest Errors has completed the review of your appeal, you will be mailed a detailed determination, which will include detailed results of your appeal with any next steps you may need to take. Additionally, the status of your appeal will be updated in OASys to either Appeal Granted or Appeal Denied.

When your appeal status displays Draft, it means that you have started, but not yet submitted your appeal to the Committee on Manifest Errors.

When your appeal status displays Pending Review, it means that you have successfully submitted your appeal to the Committee on Manifest Errors within the appeal period and it is in the queue to be reviewed by the Committee on Manifest Errors

An appeal status of late means that you have submitted your appeal after the appeal deadline. Additional information on how to appeal this status will be included on the notification you receive following the submisison of your late appeal.

An appeal status of granted means that the Committee on Manifest Errors has agreed with your request to rescore your test part(s). Please note that appeals can result in a higher or lower rating.

An appeal status of denied means that the Committee on Manifest Errors has disagreed with your request to rescore your test parts(s) and there is no change to the initial rating of this test part(s).

Yes. You have the ability to appeal based on a claim of manifest error in the rating of your examination. A Notice of Result containing your final score and list number will be sent to you after the eligible list for this examination has been made public or established. If you do not agree with this score your Notice of Result will provide you with instructions on how to appeal this score to the Committee on Manifest Errors (CME).

Yes. You have the ability to appeal based on a claim of manifest error in the rating of your examination. A Notice of Result containing your final score and list number will be sent to you after the eligible list for this examination has been made public or established. If you do not agree with this score your Notice of Result will provide you with instructions on how to appeal this score to the Committee on Manifest Errors (CME)

If there are no examinations for you to appeal within your appeal tab, it either means that you do not have any exams in which an appeal period is open, or you have received the maximum score possible and thus there is no need to be appeal.

If you think your exam was rated incorrectly, you can appeal your result. View our YouTube video on how to submit a EEE appeal through OASys.

If you think your exam was rated incorrectly, you can appeal your result. View our YouTube video on how to submit a physical or practical test part appeal through OASys.

If you think your exam was rated incorrectly, you can appeal your result. View our YouTube video on how to submit a multiple-choice, performance & seniority, or eligibility test part appeal through OASys.

Please follow the steps in the Online Appeal Completion Checklist.

You can also view our YouTube video containing a checklist for taking a EEE and submitting an appeal to DCAS through OASys.

You may access OASys from any computer with an internet connection (e.g., public library, a friend’s computer, etc.). You may also visit the Computer Based Testing & Application Centers (CTACs) to apply online.

For best results, OASys is only supported by Google Chrome, Safari, and Microsoft Edge. If you proceed with using an unsupported browser, you do so at your own risk.

Use the portal’s navigation buttons to move through the site. Do not use your browser's "Back", "Forward", or "Refresh" buttons, as this may cause unexpected results, including a loss of unsaved data.

Applications must be completed and submitted before signing out of OASys. You will need to re-enter your application data if you did not save, complete, or submit before logging out.

For security reasons, OASys will automatically log you out after 15 minutes of inactivity and your information will not be saved. As a result, you must re-enter your information.

Due to ongoing upgrades and modifications to the system, you may receive an error while trying to save, complete, or submit your application. To resolve the error, save your entries, log out, delete your cookies, clear your cache or web browser history (see FAQ on how to clear your cache), and then log back in to the portal. If you continue to experience a problem or receive further error messages, email us using the Contact feature on the OASys website. Please be sure to include a succinct description of the issue, your full name, profile #, and last 4-digits of your SSN.

OASys uses pop-up windows to display key information. Please check your browser settings to ensure that you have not disabled pop-ups on your browser. Also, ensure that you’re using one of the supported web browsers (i.e., Google Chrome, Internet Explorer (versions 10 & 11 only), or Safari).

Internet Explorer Users (version 10 &11 only):

1. Open Internet Explorer

2. Click Tools on your web browser toolbar

3. Click on Internet Options

4. Under "Browser History", click the Delete button to go to "Delete Browsing History"

5. Select the items below to be cleared from your cache (i.e., deleted):

a. Temporary Internet Files (required);

b. Cookies (required);

c. History (required);

d. All other items you would like to clear from your cache (optional); and

e. Follow the instructions at the bottom (i.e., select Close or Delete button depending on the Internet Explorer version you are currently using).

Google Chrome Users:

1. Open Chrome

2. In the top-right corner of Chrome, click the Chrome menu

3. Select More tools > Clear browsing data

4. In the dialogue that appears, select the check boxes for the types of information that you want to remove

5. Use the menu at the top to select the amount of data that you want to delete. For example, beginning of time to delete everything

6. Click Clear browsing data

Safari Users:

1. Open Safari

2. Choose Safari > Empty Cache

3. Click Empty

No. It is required by the City for security reasons.

Click the Register button on the OASys home page, enter your personal details, select the reCAPTCHA, and then click the Register button at the end of the page. An email will automatically be sent to the primary email address you specified on your profile page. Upon receipt of the email, open to confirm your account, and proceed to log-in to OASys. If you do not confirm your account, you will be unable to log-in.

Yes, there are CTACs located in each of the 5 NYC boroughs. The CTACs are open Monday through Friday from 9:00AM to 5:00PM. For more information, please visit the DCAS website:

https://www.nyc.gov/site/dcas/employment/travel-directions-to-the-ctacs.page

Yes, DCAS can address all the following inquiries at the phone number or email addresses listed below:- 24/7 Automated info on exams and eligible lists: (212) 669-1357

- Appeal-related: OASys Contact Us page

- Eligible list and status: OASys Contact Us page

- Eligibility, performance, and seniority: OASys Contact Us page

- Special military list: OASys Contact Us page

- Exam applications, payments, and fee waiver: OASys Contact Us

- Make-up/alternate event date: [email protected]

No. The gender and race/ethnicity fields are optional. If you choose to self-identify, your responses will be kept confidential. We ask applicants to voluntarily answer these questions in an effort to comply with the City’s Equal Employment Opportunity (EEO) Policy and applicable laws and regulations.

A listing of all candidates who passed the examination ranked in descending score order (i.e., highest score at the top and lowest score at the bottom of the eligible list) and who are eligible for appointment off the eligible list.

The time period in which the Civil Service exam is open for application submission.

They are the minimum education, work experience, licenses, registrations and/or any other specialized qualifications that you must possess in order to be found Qualified for the examination. Before applying to an exam, please reference the Minimum Qualification Requirements on the Notice of Examination. If you are found Not Qualified, your application fee is non-refundable.

reCAPTCHA (or Completely Automated Public Turing test to tell Computers and Humans Apart) is an industry standard security measure that is used to prevent comment spam in blogs, protect website registration, protect email addresses from scrapers, search engine bots, spam, etc.

Some competitive class titles to which individuals can be appointed or promoted have assignments or positions that require additional or specialized knowledge, skills or abilities beyond those which are assessed through the minimum qualification requirements or in the tests of an examination. Such additional or specialized knowledge, skills or abilities are required in order to successfully perform the essential duties of the particular assignment or position. Selective Certifications enable agencies to appoint candidates from an eligible list who are better matched to the needs of a particular assignment or position. Please refer to Personnel Services Bulletin 100-12.

The Notice of Examination (i.e., NOE) is a legal document that provides interested applicants with relevant information about the examination to include minimum qualification requirements applicants must possess for application submission and appointment. You may access view the "View Notice of Examination" link available throughout the OASys or print the NOE for reference during completion of your online application. As part of your application submission, you will be required to acknowledge reading/understanding the NOE and if you are found not qualified as part of the Civil Service exam process, your application fee is non-refundable.

If your highest education credential was obtained in the U.S., it may supersede your foreign education. For example, if you received a Baccalaureate (i.e., Bachelor) degree from a foreign country and a Master’s degree from the U.S., your Master’s degree may supersede your foreign Baccalaureate degree. As a result, you may not need to submit an evaluation of your foreign Baccalaureate degree.

Your exam score will remain tentative until we have received an evaluation of your foreign education directly from a DCAS-approved foreign education evaluation service. If the evaluation service determines that your foreign education is equivalent to U.S. education, your tentative score will remain unchanged. If the evaluation service determines that your foreign education is partially equivalent, your tentative score will be adjusted downward accordingly. Your tentative score will become final at the time the eligible list is made public or established.

Potentially. To receive foreign education credit in an examination, you must have your foreign education evaluated by one of the DCAS-approved foreign education evaluation services. If you have previously arranged to have a foreign education evaluation sent to DCAS directly from an approved service, you do not need to submit a new one. Please note that only evaluations sent directly to DCAS by one of the approved evaluation services will be accepted. Photocopies of evaluations sent to DCAS by candidates will not be accepted. For more information, reference the Foreign Education Evaluation Guide.

If your high school education was completed in a foreign country and you have earned a minimum of 24 credits from an accredited U.S. college, you do not need to have your high school education evaluated by a DCAS-approved foreign education evaluation service. If you have less than 24 credits from an accredited U.S. college, you will need to have your high school education evaluated by a DCAS-approved foreign education evaluation service.

You will not receive credit for the examination. Only foreign education evaluations submitted directly to DCAS by an approved evaluation service with a raised seal or an original stamp of the evaluation service on the evaluation will be accepted. For a list of DCAS approved foreign education evaluators, reference the Foreign Education Evaluation Guide.

You can see the summary of the foreign education evaluation submitted to DCAS by logging into your OASys account, navigating to your dashboard, and then clicking on the profile tab. Your foreign education summary will be within the Foreign Education tab on the left navigation menu. Please allow at least 5 business days from DCAS's receipt of your evaluation from the evaluation service for the evaluation summary to be added to your profile.

Yes. However, you must have a valid U.S. address to apply. Additionally, you must be able to prove your identity and your right to obtain employment in the United States prior to employment with the City of New York under the Immigration Reform and Control Act of 1986.

Yes. Refer to the City's Privacy Policy.

Yes. Your credit/debit card information is not stored on the web page. Refer to the City's Privacy Policy.

Your credit/debit card company verifies the numerals in your street address, zip code, and the credit card verification (CVV) number.