Constituent Services & Community Programs
Refunds College Aide
$18 to $21.90 an hour
Posted until October 10, 2026 · posted September 26, 2026
Requirements
Other requirements
Exam
Non-competitive title
A job title where a competitive exam is not practical, so the agency checks that your qualifications meet the standard instead. You apply directly. On our job pages this shows as "No exam for this title".
Check yourself
What they actually ask for.
Other requirements: read them on the posting
For Assignment Level I:
Matriculation at an accredited college or graduate school. Employment is conditioned upon continuance as a student in a college or graduate school.
For Assignment Level II (Information Technology):
Matriculation at an accredited college or graduate school.
Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or closely related field, including or supplemented by 9 semester credits in an acceptable course of study.
For Assignment Level III (Information Technology Fellow):
Read the rest of the requirements
Matriculation at an accredited college or graduate school.
Employment is conditioned upon continuance as a student in a college or graduate school with a specific course of study in information technology, computer science, management information systems, data processing, or other area relevant to the information technology project(s) assigned, including or supplemented by 9 semester credits in an acceptable course of study.
Appointments to this Assignment Level will be made by the Technology Steering Committee through the Department of Information Technology and Telecommunications.
SPECIAL NOTE
Maximum tenure for all Assignment Levels in the title of College Aide is 6 years. No student shall be employed more than half-time in any week in which classes in which the student is enrolled are in session. Students may be employed full-time during their vacation periods.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
NYC Department of Finance (DOF) is responsible for administering the tax revenue laws of the city fairly, efficiently, and transparently to instill public confidence and encourage compliance while providing exceptional customer service.
Read the rest, from the posting
DOF’s The Treasury and Payment Services Division is responsible for overseeing all City payment websites, the payment processing of tax returns, property recording forms, parking violation programs, and the collection of delinquent accounts, and oversees the agency’s management of the City’s cash balances and its relationships with banking institutions.
Treasury and Payment Services is also responsible for collecting outstanding violations issued by City agencies and adjudicated by the Environmental Control Board.
Payments, Billing, and Refunds is responsible for processing payments for property taxes and property-related charges, business and excise taxes, and parking and camera violations.
The division is responsible for communicating amounts due, maintaining the quality of departmental records, and providing customer service to individuals seeking information on making payments or receiving refunds.
Payments, Billing, and Refunds perform account adjustments and respond to refund inquiries from the public.
The Refunds Unit is currently seeking a highly motivated, highly organized, and detail-oriented graduate college student to serve as a Refunds College Aide. The ideal candidate will have the opportunity to gain firsthand exposure to the operations of a citywide agency.
Reporting to the Deputy Director of Refund Issuance and Administration, the selected candidate’s duties and responsibilities will include, but not be limited to the following:
- Prepare refund vouchers in the City’s Financial Management System (FMS).
- Processes manual refund cases in BTCS.
- Monitor the account balances of the 78 Business Improvement Districts (BIDs) regularly.
Assist with the BID disbursement process by preparing payment documents in FMS.
- Handle CRM cases and ensures timely completion of these cases.
- Process stop-payment requests and replacement checks in the relevant agency systems.
- Handle chargeback reversals in the CityPay reversal tool.
- Complete refunds utilizing PayPoint and Braintree.
- Assist with bank reconciliations.
- Assist with user testing in PTS and BTCS.
- Assist with transfer of payments from the property suspense account to the correct property or processes refunds for these payments.
- Respond to email/customer service inquiries received in our unit email box.
- Help develop and update Standard Operating Procedure (SOP) documents and training materials for the unit.
- Provide administrative and operational support to the Refunds Unit.
- Work on other special projects and new initiatives as needed for the division.
Additional Information:
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
Skills they'd like
- Proficient in Microsoft applications, including Word, Excel, Outlook, and PowerPoint.
- Strong research, analytical, and writing skills with the ability to synthesize information into clear and concise materials.
- Excellent verbal and written communication skills.
- Experience manipulating large datasets for quick turnaround and reporting.
- Strong creative problem solving and organizational skills.
- Ability to work well and manage multiple assignments in a fast-paced, team-oriented environment.
- Ability to work independently while also collaborating effectively with staff across the agency.
- Majors in finance, accounting, or public administration preferred.
- Experience with bank account reconciliation, credit card disputes, and/or taxation a plus.
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
Sources
Straight from the city.
From the city's job data, which the city last updated September 28, 2026. You apply through the official posting.
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