Constituent Services & Community Programs
ODRC Program Operations Manager
$62,868 to $84,000 a year
Posted until November 21, 2026 · posted September 22, 2026
Requirements
Diploma + experience
Exam
Non-competitive title
A job title where a competitive exam is not practical, so the agency checks that your qualifications meet the standard instead. You apply directly. On our job pages this shows as "No exam for this title".
From ≈ $30.23 an hour · $2,418 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $13.23/hr, with health insurance and a pension on top.
What you'd have made
$2,410 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 10 subway rides ($3 fare).
Price anything in hours of this job
Overtime added $2,168 on average that year, and it isn't guaranteed. Base salary of active employees paid a yearly rate, fiscal year 2025 (July 2024 to June 2025). Source: NYC's payroll data
Check yourself
What they actually ask for.
High school diploma plus experience
- A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
- High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
- Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
The New York City Taxi and Limousine Commission (TLC) is the City agency responsible for regulating for-hire transportation in New York City, including taxis, street hail liveries, high-volume for-hire services such as Uber and Lyft, black cars, luxury limousines, livery vehicles, commuter vans, and paratransit vehicles.
Read the rest, from the posting
The TLC oversees a transportation ecosystem that moves nearly 1 million riders every single day the equivalent of the entire Boston transit system. TLC is the agency responsible for regulating New York City's taxicab and for-hire vehicle industry.
With approximately 180,000 licensed drivers, 1,000 businesses, 115,000 vehicles including and the iconic yellow taxi at the heart of our city’s identity, TLC is entering a new era of dignity, accountability, and collaboration across the for hire vehicle sector.
TLC continues to be on the front lines of a rapidly changing mobility landscape and our innovative efforts--whether requiring minimum pay for app drivers, ensuring wheelchair accessible service, making our licensed fleet more environmentally sustainable, working to eliminate traffic fatalities, or preventing discriminatory service--often serve as a model for other cities.
In this New Era for TLC, the agency is guided by three core priorities:
- Driver and Passenger Dignity ensuring every interaction reflects respect and fairness
- Corporate Accountability holding regulated entities to consistent, transparent standards
- A Transportation System that Works Together equitable, modern, and accessible
About the Role: The TLC Owner Driver Resource Center (O/DRC), located at TLC’s licensing center in Long Island City, offers legal services, driver mediation services, financial assistance, health and wellness workshops, public benefit assistance and assist with providing resources to our TLC community.
The O/DRC also works closely with the Assistant Commissioner of Program Planning and Management and the Deputy Director of Programs to implement financial assistance initiatives such as the Medallion Relief Program (MRP) and the ATLAS vehicle loan assistance program.
A successful candidate should have proven experience in community engagement, client services, program operations, and staff management.
Duties and Responsibilities: •
Oversee daily operations of the TLC Owner/Driver Resource Center and provide high-level of customer service. Address and resolve any client issues quickly and efficiently. •
Conduct various engagements including outreach events, webinars, internal and external events, and special projects. Visit and present to program sites, community organizations, and other groups as needed. •
Coordinate with partner organizations to ensure TLC drivers and owners are invited to internal and external programs and resources. •
Review service data and client trends to identify patterns, operational needs, and opportunities for program improvement and future engagements.
•
Lead and coach O/DRC staff responsible for assisting and directing clients to relevant services. •
Draft, review, and edit correspondence and external communications to TLC-licensed drivers, medallion owners, and other licensees. •
Manage client experience process from initial intake to service referral.
•
Provide recommendations for improving systems to enhance client experience. •
Track O/DRC service metrics and prepare reports, charts, and graphs as needed.
•
Collaborate with internal and external stakeholders. •
Develop and maintain reports, client management systems, charts, and other data visualizations to monitor program performance, create presentations and communicate findings to management and external stakeholders. •
Analyze data and performance metrics to evaluate program effectiveness, support operational decision making, and make recommendations to improve client services and program outcomes. •
Complete special assignments, tasks, and projects assigned by senior management as needed.
To Apply:
Please go to cityjobs.nyc.gov and search for Job ID# 801615 or click the "Apply" button below.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
*Proposed salary will be determined based on experience and preferred skills of the selected candidate.”
- Work Location
- Long Island City, NY
Skills they'd like
•
Interest and experience supporting workers’ rights. •
Management experience overseeing staff, clients, or initiatives. •
Ability to speak and write in a language other than English is preferred. •
Comfortable working in a dynamic environment managing multiple priorities. •
All the skills they list
Experience or knowledge of using PowerBI, SQL, or Python to review and analyze client data.
Before you apply
The fine print.
Where you have to live
Live in NYC within 90 days (usually)
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
How to apply, from the posting
Please go to cityjobs.nyc.gov and search for Job ID# 801615 or click the "Apply" button below.
SUBMISSION OF A RESUME IS NOT A GUARANTEE THAT YOU WILL RECEIVE AN INTERVIEW.
APPOINTMENTS ARE SUBJECT TO OVERSIGHT APPROVAL.
Sources
Straight from the city.
From the city's job data, which the city last updated September 28, 2026. You apply through the official posting.
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