Administration & Human Resources
Computer Associate Operations
$71,434 to $106,434 a year
Posted until October 7, 2026 · posted September 23, 2026
Requirements
License or certificate
Exam
Competitive title
A job title where you show you are right for it by passing a competitive exam: multiple-choice, practical, education and experience, or a mix. On our job pages this shows as "Civil service exam title".
Mostly for people already in city service. The posting says:
“**ELIGIBLE CANDIDATES MUST BE PERMANENT IN THE 'COMPUTER ASSOCIATE' (OPERATIONS) CIVIL SERVICE TITLE**”
New to city jobs? Start with the ones open to anyone.
From ≈ $34.34 an hour · $2,747 every 2 weeks, before taxes (40-hour weeks).
NYC minimum wage is $17/hr. This beats it by $17.34/hr, with health insurance and a pension on top.
What you'd have made
$2,738 If you'd started this job 2 weeks ago, at this pay, before taxes.
An hour of this job pays for about 11.4 subway rides ($3 fare).
Price anything in hours of this job
Check yourself
What they actually ask for.
A license or certificate is part of the requirements
- A certificate from an accredited technical school (approximately 675 hours) with a specialization in computer operations, and two years of satisfactory full-time computer operations experience, in a large-scale networked, multi- tiered, or mainframe computer environment, or two years of satisfactory data communications network experience working in a mainframe or multi-tiered computer environment; or
- A baccalaureate degree from an accredited college or university and three years of satisfactory full-time experience as described in "1" above; or
- A four-year high school diploma or its educational equivalent and four years of satisfactory full-time experience as described in "1" above; or
- A satisfactory combination of education and/or experience equivalent to "1", "2",or "3" above. However, all candidates must have at least two years of full-time experience as described in "1" above
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
**ELIGIBLE CANDIDATES MUST BE PERMANENT IN THE 'COMPUTER ASSOCIATE' (OPERATIONS) CIVIL SERVICE TITLE**
The mission of the New York City Police Department is to enhance the quality of life in New York City by working in partnership with the community to enforce the law, preserve peace, protect the people, reduce fear, and maintain order.
Read the rest, from the posting
The New York City Police Department strives to foster a safe and fair city through the strategic deployment of resources, focusing on both crime prevention and addressing quality-of-life concerns while building lasting community relationships.
The Information Technology Bureau/ Information Technology Services Division (ITSD)- Customer Service Section is looking for a qualified Computer Associate (Operations) to join our team.
In this role, you will work under general supervision to provide citywide technical support, handle Active Directory administration, manage service queues, and oversee hardware provisioning.
As an operational anchor for our client services, you will balance real time service desk requests, remote troubleshooting, and hands-on maintenance for agency hardware and specialized systems across the department.
- Diagnose, isolate and remediate complex network, hardware and software issues -including component failures, performance bottlenecks, access permissions, and data corruption-utilizing remote administration tools, terminal servers, and Microsoft Teams.
- Monitor, review and triage incoming, ServiceNow support tickets, verifying ticket accuracy, reassigning request to appropriate functional groups, and collaborating across the Information Technology Bureau to drive swift, effective issue resolution.
- Deploy, configure and maintain enterprise workstations, servers and network printers, while installing and testing standard enterprise software (e.g. Microsoft 365, Adobe Creative Cloud) alongside specialized internal platforms such as the Domain Awareness System (DAS).
- Administer Active Directory infrastructure by provisioning and managing user accounts, security groups, and Organizational Units (OUs), while maintaining secure access permissions for shared network drives and department data shares.
- Identify recurring incident patterns and proactively escalate critical outages or emerging system trends to IT leadership, while collaborating with field supervisors and technical teams to coordinate response efforts and communicate temporary workarounds to impacted stakeholders.
- Maintain continuous lines of communication with supervisors regarding active or developing technical pain points, and transition highly critical, unresolved incidents to Level 2 or Level 3 support.
TO APPLY: Click the ‘Apply’ button below, or visit: http://cityjobs.nyc.gov and search for JOB ID #801456
HOURS/SHIFT: Thursday-Saturday (3 Day Tour)
ADDITIONAL INFORMATIION: In compliance with federal Law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
The City of New York offers a comprehensive benefits package including health insurance for the employee and his or her spouse or domestic partner and unemancipated children under age 26, union benefits such as dental and vision coverage, paid annual leave and sick leave, paid holidays, a pension, and optional savings and pre-tax programs such as Deferred Compensation, IRA, and a flexible spending account.
Skills they'd like
- Some knowledge of Active Directory, DNS, DHCP, TCP/IP and LAN/WAN
All the skills they list
- Microsoft Windows Server-Print Server operations, Microsoft Network Administration Tools-Active Directory, PowerShell and scripting knowledge.
- Maintain a courteous and professional telephone presence, leveraging strong customer service experience to effectively support both technical and non-technical users.
- Sharp problem-identification and troubleshooting skills, with a creative and adaptable approach to resolving unique or persistent technical issues.
Before you apply
The fine print.
Where you have to live
NYC residency not required
New York City Residency is not required for this position
How to apply, from the posting
Please click the 'Apply' button below, or visit: https://cityjobs.nyc.gov and search for Job ID # 801456.
Sources
Straight from the city.
From the city's job data, which the city last updated September 28, 2026. You apply through the official posting.
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