Commissary Operations Manager

Importantly, safe jails enable DOC to provide people in custody with the tools and opportunities they need to successfully re-enter their communities.

The DOC operates facilities and court commands across the five boroughs with more than 7,500 diverse professionals and knowledge experts.

Under the direction of the Director of Commissary the DOC seeks to recruit a Commissary Operations Manager to provide administrative and operational support to the Director of Commissary in overseeing the Department's commissary. The selected candidate ‘s responsibilities will include but are not limited:

• Assist with the daily coordination and administration of commissary operations across

multiple correctional facilities. •Serve as a liaison between the Director/ AC, commissary vendor, Department staff,

and external stakeholders to facilitate effective communication and issue resolution. •Coordinate meetings, maintain calendars, prepare agendas, and recorded meeting

notes and action items. •Manage incoming and outgoing correspondence, including emails, reports,

memoranda, and other official communications. •Assist in monitoring vendor performance and ensuring compliance with contractual

obligations and Department requirements. •Support the preparation, review, and submission of contract-related documents,

performance evaluations, and vendor reports. •Maintain and updated commissary policies, procedures, and operational

documentation. •Track commissary data, inventory reports, pricing updates, delivery schedules, and

other operational metrics. •Assist in analyzing commissary trends and compiling information for management

reports and presentations. •Coordinate the exchange of information related to incarcerated individuals' security

classifications and commissary restrictions. •Assist in resolving delivery issues, service concerns, and operational challenges

involving commissary vendors and facility staff. •Monitor and tracked commissary-related initiatives, including the distribution of

approved medical and incentive items. •Respond to inquiries and assisted with the investigation and resolution of

commissary grievances submitted by incarcerated individuals, staff, and members

of the public. •Review invoices, supporting documentation, and payment records for accuracy

before submission for approval. •Coordinate with Information Technology teams and vendors to support system

integration and operational functionality. •Maintain confidential records, databases, and filing systems in accordance with

Department policies and procedures. •Prepare reports, spreadsheets, and presentations to support executive

decision-making and operational planning. •Perform additional administrative and project support duties as assigned by the

Director of Commissary.

Preferred Skills •Strong analytical and computer skills, including proficiency using Microsoft Office

(Word, Excel, PowerPoint, Outlook), queries and reports.

• Excellent verbal and written communication skills
• Strong client service ethics
• Key organizational and interpersonal skills.

Work Location This position is located on Rikers Island

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.