APA Manager

The Administration for Children’s Services (ACS) protects and promotes the safety and well-being of children and families through child welfare and juvenile justice services and community supports. ACS manages community-based supports and foster care services and provides subsidized childcare vouchers.

ACS child protection staff respond to allegations of child maltreatment. In juvenile justice, ACS oversees detention, placement, and programs for youth in the community.

The Agency Program Assistance (APA) unit is a core component of the ACS provider performance monitoring. The unit performs monthly safety checks, manages case/child safety and risk alerts, corrective actions, and facilitates continuous quality improvement with every provider agency and program under IOC.

APA utilizes performance indicators and data concerning safety practice and service delivery in the provider agency’s programs to identify systemic strengths and weaknesses. APA also conducts informative and educational meetings with provider agencies to discuss performance and findings.

Within APA, the Residential Care Monitoring Team conducts site visits for child welfare residential facilities at a minimum of twice a year (once announced and once unannounced). The team ensures that all contracted child welfare residential facilities meet ACS Quality Assurance Standards and New York State Regulations.

Additionally, the team works with Residential Care Program Sites/Facilities in developing and implementing performance improvement strategies to ensure youth safety and promote continuous quality improvement.

Travel across the five boroughs, Westchester, Suffolk, and Nassau counties is required as needed to conduct site visits.

Reporting to the Deputy Director of APA, the Residential Care Manager will be responsible for the following:

• Manage a team of residential specialists that will conduct residential care site visits regularly to monitor site compliance with ACS and OCFS standards and regulations and gauge administrative practice.
• Assist, coach and support the residential team in conducting site visits throughout New York City and outer boroughs.
• Evaluate and monitor provider performance through the analysis of Provider Agency Measurement System (PAMS) and outcomes data to gauge assessment and treatment practice, Evidence-Based interventions, permanency planning, and family engagement.
• Support the team in Interviewing youth and program site staff as needed to gather information about site safety, permanency and child well-being practice.
• Support the team in conducting case reviews as needed.
• Develop and monitor tracking systems for quality assurance and improvement.
• Support team members in developing comprehensive improvement strategies that are measurable and specific for each provider. Gather qualitative and quantitative data to assess the performance of provider agencies and produce reports to inform system improvement.
• Develop written performance reports, including performance composites for profiles.
• Participate in informative and educational meetings with provider agencies to discuss performance and findings.
• Perform other related duties as required.

ADDITIONAL INFO

Section 424-A of the New York Social Services Law requires an authorized agency to inquire whether a candidate for employment with child-caring responsibilities has been the subject of a child abuse and maltreatment report.

The Administration for Children’s Services is an equal opportunity employer committed to providing access to all individuals. If you require a reasonable accommodation to participate in the job application or interview process, please contact Simone Campbell at [email protected] or 212-676-6955.

TO APPLY

Please go to www.cityjobs.nyc.gov or www.nyc.gov/ess for current NYC employees and search for Job ID #795363.

No phone calls, faxes or personal inquiries permitted.

Note: Only candidates under consideration will be contacted.

New York City Residency is not required for this position