Supervisor

*DCWP is currently hiring only permanent employees in the civil service title of Inspector (Consumer & Worker Protection) or 55a employees for this position * The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. The Supervisor, reporting to various locations and boroughs, and working under the supervision of a Manager or Deputy Director will have responsibilities that include but are not limited to the following: • Organizes, disseminates and ensures completion of work assignments; prioritizing, researching and communicating within the unit, external agencies and to other Divisions; • Performs field inspections, follow ups, performance evaluations, training evaluations, and provides training as needed; • Prepares training materials and participates in policy/process review and development; • Manages data, prepares/complies reports, and provides analysis to upper management, as directed; • Ensure quality control and the meeting of all standards of Quality Assurance; • Manages staff and all related administrative, training and disciplinary needs; • May perform duties of Manager or Deputy Director in his/her absence; • Ensures compliance with Agency and Divisional policies and Code of Conduct; • Represents the Division and Department in both internal and external meetings; • Managing evidence and provides reconciliations as needed; • Coordinating the adjudicatory process and represents the department at OATH; and • Managing communications and liaises with internal stakeholders and external agencies to ensure smooth operations.

• Strong written and oral communications skills; • Ability to train and to develop training materials; • Detail oriented with exceptional organizational skills; • Ability to develop, analyze and provide reports as needed; • Successful team leadership background and experience; • Proficiency in Microsoft programs and knowledge of AIMS application and AIMS CRM; • Knowledge of, and ability to explain, the laws and rules under DCWP’s enforcement authority; and • Candidate must be experienced and comfortable driving any city vehicle (which may include a large vehicle) throughout the five boroughs of New York City.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

To apply for this position, please submit your application exclusively through the Jobs NYC website. Only applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom of the page. A resume and cover letter are required as part of the application. In your cover letter, please include the following: • Civil service title you currently hold or whether you have taken any civil service exams (if applicable). • The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply. If eligible, please indicate this in your cover letter. Incomplete applications or those missing the required documents will not be considered. Reasonable Accommodations DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal access to employment opportunities. If you need an accommodation to participate in the interview process, please contact us at [email protected]. Please note the following important application instructions: • No phone calls, faxes, emails, or in-person inquiries will be accepted. • Only candidates selected for further consideration will be contacted. If you do not receive communication from us, please consider your application as not being selected for this position. • Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates will be notified if this is necessary as part of the pre-employment process. Appointments are subject to Office of Management and Budget (OMB) approval. For any questions or concerns regarding your application, please email the recruitment team at [email protected].