Program Manager

The New York City Housing Authority is seeking a Program Manager for Public Housing Policy to support the management and implementation of policies that cover tenancy administration. Reporting to the Assistant Director for Public Housing Policy, the Program Manager will be responsible for working independently or in support of the Assistant Director. This position requires a high level of interaction and collaboration with all NYCHA Departments, Property Management, NYCHA Residents, and external organizations. Responsibilities include, but are not limited to the following: • Plan, implement, coordinate, monitor and/or evaluate programs related to tenancy administration. Supports the rollout of key operations-based projects. Assist in the development of additional project communications content. • Prepare evaluation reports, perform analyses and review program plans, funding, and performance. Develop and maintain business process diagrams, workflows, business cases, and other planning documents required for funding. • Provide technical assistance and training to staff in techniques of program implementation and management. Facilitates training sessions, workshops, and presentations to property management teams across NYCHA’s public housing portfolio. • Make recommendations for improvement on policies and procedures by monitoring trends in public housing policies and processes to determine feasibility, risks, or other aspects of work related to tenancy administration. • Provide authoritative interpretation of complex problems and collaborate with additional teams to promote positive resolutions. Resolves issues and mitigate risks related to policy adoption and management, including escalating issues/risks as appropriate. • Cultivate relationships with other NYCHA departments, other NYC agencies and community organizations. • Perform other duties as assigned.

• Knowledge of Public Housing Program operations and processes, and related compliance functions. • Experience managing projects, working effectively in a high volume and high-pressure environment. • Proven ability to analyze organizational issues, identify solutions, mitigate risks, and implement recommendations. • Proven competency in analysis, reporting, business planning, project management, communication, and presentation • Excellent verbal and written communication skills. • Excellent conceptual, organizational, and analytical skills. • Ability to manage complex workload and prioritizes when tasked with multiple assignments under stringent deadlines. • Strong interpersonal skills and ability to interface with all levels of staff and external contacts. • Ability to handle sensitive information and deal with complex issues. • Advanced knowledge of Microsoft Visio and Excel. • Proficiency in MS Office, including Word, Project, Power Point, and Outlook. Additional Information 1. NYCHA employees applying for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. NYCHA provides benefits that include a choice of medical coverage plans, deferred compensation plans and a defined pension benefit plan as a member of the New York City Employees’ Retirement System (NYCERS). Please read this posting carefully to make certain you meet the qualification requirements before applying to this position.

NYCHA has no residency requirements.

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