Intake Worker

The New York City Department of Homeless Services (DHS) is the largest organization in the United States dedicated to preventing and addressing homelessness. In partnership with other City Agencies and Nonprofit Organizations, DHS works to prevent homelessness before it begins, reduces street homelessness, provide temporary shelter, and connect individuals and families to stable housing—all with a focus on accountability, empathy, and equity. DHS is committed to continuous improvement and employs innovative strategies to deliver high-quality services that support a swift transition from shelter to self-sufficiency. The agency manages hundreds of facilities and operates with a large team as well as a several billion-dollar budget to meet the diverse needs of New Yorkers experiencing homelessness. The Division of Shelter Intake is responsible for the oversight of the day-to-day operations of the agency’s Single Adult, Adult Families and Families with Children’s intake and assessment sites, both directly run and contracted providers. This Division is responsible for ensuring that the City’s most vulnerable population can access shelter, per eligibility criteria, 24 hours a day, 7 days a week, 365 days a year. The Department of Homeless Services (DHS) is recruiting one (1) Community Associate to function as an Intake Worker who will: •Interact with the various communities DHS serves to keep residents informed of the programs and services DHS has to offer to the homeless population. •Interview families within the various communities and issue social service referrals. •Maintain liaison with various community shelters to convey shelter placement information and facilitate transportation to various community shelters. •Assist the Community Coordinator with handling onsite and offsite client inquiries with the highest level of confidentiality and sensitivity during the application process. •Perform high-level clerical duties as assigned, such as preparing written monthly, quarterly, annual administrative statistical and narrative indicator reports that share information in relation to shelter placements. •Collect, analyze, and evaluate onsite and statistical data from various sources and communicate the results to superiors. •Maintain liaison with various units to process schedules and reports, as well as coordinate and prepare case files and documents. Hours/Shift: 8am – 4pm Tuesday to Saturday. (RDOs Sunday and Monday)

The worker should be able to relate well with others, be flexible in responding to supervisor’s requests for priority tasks, haven good communication skills, be attentive to details, take pride in his/her work, have an overall courteous and helpful telephone manner, ability to perform computer operations, be a team player and be self-motivated.

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

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