Infoline Agent

Human Resources Administration (HRA) · Queens · $41,248 – $47,435 / yr

≈ $19.83/hr equivalent · $1,586 every 2 weeks, before taxes.

NYC minimum wage is $17/hr. This beats it by $2.83/hr, with health insurance and a pension on top.

Pay

$41,248 – $47,435 / yr

Agency

Human Resources Administration (HRA)

Where

Queens

Experience

None required

Check yourself

What they actually ask for.

30 college credits OR high school diploma + 1 year of relevant experience (customer service, interviewing, casework).

Taken from the official posting and condensed. We do not reword requirements. If a line is unclear, the official posting is the authority.

Worth knowing

The part nobody tells you.

Hiring 25 agents for HRA's phone service center in Jamaica, Queens. Provisional hires must later pass the civil service exam. HS route explicitly allowed.

The work

What this job is like.

Helping peopleOffice / adminTechnology

Proof

Don't trust us. Trust .gov.

Checked 2026-09-22. Postings change daily and requirements change with them. Always confirm on the official posting before you rely on anything here.

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