Assistant Supervisor of Hotel Unit

*Only permanent employees in the civil service title, comparable title (under 6.1.9), eligible for the 55a program, and those that are reachable in the civil service list are eligible to apply.* **This position may be eligible for remote work for up to 2 days per week, pursuant to the Flexible Work Pilot Program. ** The NYC Department of Consumer and Worker Protection (DCWP) protects and enhances the daily economic lives of New Yorkers to create thriving communities. DCWP licenses nearly 45,000 businesses in more than 40 industries and enforces key consumer protection and workplace laws that apply to countless more. By supporting businesses through equitable enforcement and access to resources, DCWP protects the marketplace from predatory practices and strives to create a culture of compliance. DCWP empowers consumers and working families by providing the tools and resources they need to achieve financial health and work-life balance. DCWP also conducts research and advocates for public policy that furthers its work to support New York City’s communities. For more information about DCWP and its work, call 311 or visit DCWP at NYC Department of Consumer and Worker Protection (DCWP), sign up for its newsletter, or follow on its social media sites, X, Facebook, Instagram, and YouTube. Within DCWP, the Licensing Division is the central operational hub responsible for ensuring that businesses across New York City meet the legal requirements to operate fairly, safely, and in compliance with local law. Through licensing more than 45,000 businesses in over 45 industries, the Division ensures fair competition and a level playing field for responsible small businesses that are integral to New York City's vibrant communities. The Division is the first point of contact for businesses navigating the licensing process, and it plays a critical role in upholding the integrity of the marketplace by making compliance accessible, efficient, and equitable. The Licensing Division supports DCWP's broader mission of protecting New Yorkers by ensuring that every business that needs to be licensed operating in the five boroughs has met the standards required to serve the public with integrity. The Licensing Division's Hotel Unit is seeking a detail-oriented and service-driven Assistant Supervisor to support licensing operations. The Assistant Supervisor serves a critical function, ensuring that applicants receive accurate, complete service so that their licenses can be issued without unnecessary delays or follow-up. Responsibilities include, but are not limited to: • Assisting the supervisor in assigning tasks, monitoring progress, providing guidance, and ensuring timely completion of work; • Assist in identifying administrative and operational problems and providing recommendations for efficiency; • Under supervision, perform clerical work including complex data processing functions, recording, researching, checking and maintaining records and furnishing information to licensing applicants; • Assist in developing, documenting and implementing internal systems, policies, and procedures that help to organize and guide the division’s work and operations, document database issues, and improve overall performance; • Check records for accuracy of information and for conformity with established policy and procedures; • Monitor and provide coaching to other staff; • Perform ordinary mathematical computations while accepting and processing payments, completing close outs, and other tasks as assigned; • Provide high-volume customer service to licensing applicants in person and via phone; • Assist applicants with outreach to other city agencies, as well as interagency communication to help resolve issues pertaining to their license; • Assist with supervision for other units as directed; • Process applications in all DCWP categories as needed; • Answer telephone calls, emails and written correspondence and communicate applicant information. • Attend seminars, meetings and/or trainings; • Follow all division and agency policies and procedures; • Perform all relevant and related Licensing tasks as assigned when needed; • Other duties as assigned.

• Experience processing applications, transactions, or case files in a government, regulatory, or high-volume administrative environment • Strong attention to detail with the ability to identify documentation gaps and data discrepancies quickly and accurately • Comfort handling in-person payment transactions and following financial processing protocols • Clear and professional verbal communication skills, with the ability to explain complex requirements to applicants in plain language • Ability to work efficiently under high-volume pressure while maintaining accuracy and a customer-focused demeanor • Experience working with multilingual or underserved populations preferred

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

To apply for this position, please submit your application exclusively through the Jobs NYC website. Only applications submitted via the Jobs NYC platform will be considered for review. The Job ID is located at the bottom of the page. A resume and cover letter are required as part of the application. In your cover letter, please include the following: • Civil service title you currently hold or whether you have taken any civil service exams (if applicable). • The NYC Department of Consumer and Worker Protection (DCWP) is committed to building a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage 55-a candidates to apply. If eligible, please indicate this in your cover letter. Incomplete applications or those missing the required documents will not be considered. Reasonable Accommodations DCWP is committed to providing reasonable accommodation to ensure that individuals with disabilities have equal access to employment opportunities. If you need an accommodation to participate in the interview process, please contact us at [email protected]. Please note the following important application instructions: • No phone calls, faxes, emails, or in-person inquiries will be accepted. • Only candidates selected for further consideration will be contacted. If you do not receive communication from us, please consider your application as not being selected for this position. • Drug Screening: Please be aware that a drug screening may be required prior to appointment. Candidates will be notified if this is necessary as part of the pre-employment process. Appointments are subject to Office of Management and Budget (OMB) approval. For any questions or concerns regarding your application, please email the recruitment team at [email protected].