Constituent Services & Community Programs
Aging Connect Generalist
$62,868 – $72,298 / yr
Posted until October 4, 2026 · posted August 5, 2026
≈ $30.23/hr equivalent · $2,418 every 2 weeks, before taxes.
NYC minimum wage is $17/hr. This beats it by $13.23/hr, with health insurance and a pension on top.
Requirements
Diploma + experience
Exam
No exam for this title
Where
2 Lafayette St., N.Y.
Openings
1
Check yourself
What they actually ask for.
High school diploma plus experience
1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or 2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or 3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.
Quoted word for word from the official posting. The label above is ours, read from this text; if they disagree, this text wins.
The work
What the job is.
Read the full description from the posting
With an overarching mission to eliminate ageism and ensure the dignity and quality of life of approximately 1.8 million older New Yorkers, the NYC Department for the Aging is deeply committed to helping older adults age in their homes and creating a community-care approach that reflects a model age-inclusive city. Aging Connects is a statewide system that provides person centered counseling, public education and outreach, and information and assistance to individuals of all ages in need of long-term services and supports. Aging Connects is committed to leading with diverse, equitable, and inclusive practices at the forefront of our service delivery. We achieve this through continuously assessing community resources, building strong relationships with community partners to enhance service delivery, and engaging in professional development activities that improve staff awareness and their ability to effectively and respectfully interact with the communities we serve. NYC Aging seeks a dynamic, motivated, and detail-oriented individual to serve as the Aging Connect Generalist, reporting to the Senior Director of Aging Connect. The Aging Connect unit promotes the agency's services and priorities in the community. The Responsibilities include but are not limited to the following: • Support NYC Aging programs navigating challenges with the Correspondence Tracking System and complaints (CTS Tickets). • Support with NYC Aging initiatives, Aging Connect Farmers’ Market Nutrition Program, Quality Assurance exercises, and developing Volunteer program public/private partnerships. • Assist with Aging Connect calls and emails by providing information on resources, services, and opportunities for older New Yorkers, professionals, and caregivers, and help resolve complaints and related issues. • Accurately record and maintain all call-related information within NYC Aging’s Correspondence Tracking System (CTS). • Facilitate and/or participate in internal and external training sessions, including preparing materials, delivering content, and engaging stakeholders to ensure consistent understanding of program procedures, resources, and service standards. • Attend community events and deliver presentations to external partners across the city. • Perform additional duties as needed to support NYC Aging’s mission and advance the goals of the Bureau of External Affairs.
Preferred skills
• Excellent research, writing, meeting facilitation, verbal, and public speaking skills. • Ability to organize and drive projects to timely completion, through coalition and consensus building. • Ability to provide leadership in managing a diverse workforce. • Experience and familiarity with government agencies a plus. • Capacity to thrive in a fast-paced environment and complete tasks in a proactive and timely manner. • Proficiency in Project Management applications a plus. • Experience in relationship building with City agencies, corporations, and nonprofit organizations preferred.
Before you apply
The fine print.
Where you have to live
New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.
How to apply, from the posting
Please be sure to submit a resume & cover letter when applying. All current City Employees may apply by going to Employee Self Service (ESS) http://cityshare.nycnet/ess Click on Recruiting Activities/Careers and Search for Job ID #761874 All other applicants, please go to www.nyc.gov/careers/search and search for Job ID #761874
Proof
Don't trust us. Trust .gov.
From NYC Open Data, as the city processed it on September 21, 2026. Postings change daily. Confirm on the official posting before you rely on anything here.
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