As the world’s cities grow more complex, people’s need to move easily becomes even more important. Enabling urban flow requires talent and ambition. Together at KONE, we create a new urban reality. Your career is a journey, and how you travel makes difference.

It’s time to make a move. Are you ready to join our flow!

KONE Middle East & Africa (KMEA) is embarking upon an exciting growth phase through a direct presence in 11 countries and more than 60 distributor markets within the region. To complement our growth plans, Service & Maintenance is considered to be a strategic priority for our Business. We have a challenging opportunity for an experienced Service Engineer to be based in Doha, Qatar.

The Service Engineer will also be the first point of contact for all technical or operational issues raised by any customer and accountable for the costs of the maintenance field operations (callouts, service repairs, planned maintenance), as well as for the revenues of callout and service repairs sales.

A **service mindset **is an outlook that focuses on creating customer trust, value, and loyalty and hence we are looking for somebody with a proven track record of being a go-getter and a strong leader along with a customer-focused attitude.

**Responsibilities**:

– Accountable for customer satisfaction through quality of service and precise communication including equipment safety and performance
– Accountable for resolving customer service quality complaints and invoicing complaints related to maintenance operations
– Responsible for the delivery of service according to the service contract requirements as per the KONE quality standards and the local regulations
– Accountable for the control of the field operations costs, callouts, and service repairs sales.
– Accountable for managing the third-party inspections visits and follow-up actions
– Validates the service contract technical terms with sales
– Accountable for the planned maintenance scheduling, optimized routing, and performing site audits
– Responsible for investigating accidents and following company policy on evidence custody and internal reporting
– Accountable for the performance of assigned technicians and being accountable for their motivation and competence development

**Requirements**:

– Bachelor’s Degree in Engineering or equivalent
– Excellent understanding of the Service/ Maintenance business
– Highly motivated, goal-oriented, diligent, organized self-starter with an orientation towards a high level of customer service
– Strong leadership abilities, operation analysis skills, and ability to plan for improvement
– Fluent in English communication skills
– At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.