Ensuring that the is well- maintained by scheduling repairs and maintenance as needed

Coordinating with other departments such as or marketing to streamline operations

Reviewing guest complaints, concerns, or issues in order to make decisions about how to best respond to them

Managing the daily operations of the hotel including hiring, training, scheduling, and supervising staff members

Ensuring that guests are satisfied with their experience at the hotel through regular contact with customers

Overseeing the financial operations of the hotel such as revenue management and labor costs

Assigning rooms to guests based on availability or preferences as indicated in reservations

Supervising the activities of employees on the front desk to ensure that they are greeting guests in a friendly manner and answering any questions they may have regarding hotel policies or services provided

Ensuring that all guests are safe and secure while staying at the hotel