An upcoming & growing logistics company is on the lookout for dynamic and ambitious Customer Service Manager

Summary of tasks will include:

•To set up a customer service system to address/meet customer needs

•Build a team including setting up a call center unit

•Create effective customer service procedures, policies, and standards

•Design and develop programs to promote value through customer experience

•Interact with customers and handle customer queries and complaints in a timely manner

•Build and maintain good relationships with customers

•Develop customer satisfaction goals and coordinate and collaborate with other teams to meet the goals

Bachelor degree and must have had 8- 10 years of solid Customer Service experience with atleast 4 years in managerial/supervisory level

Creative and innovative thinker

Strong communication and interpersonal skills

Applicant need to be bilingual

Knowledge about logistics industry would be an added advantage

Interested applicants please send your cv to [email protected] kw.com